Where possible, we work to a 2 week SLA (or 10 working days in other words) for processing PerfectDraft keg returns.
There are, however, factors that can increase this timescale within the current process - such as:
- Failed home collections
- Extended transit time from the courier
- Increased volume of returns (which we do love to see - just takes a little longer to process)
- Peak sales periods (such as Father's Day and Christmas)
If you are experiencing a delay, the best way to help us speed up the return is to provide us with your account email address and the tracking number (if you used Collect+).
We are working hard to improve the overall returns process and we really appreciate your patience whilst we implement the changes. Our focus is on providing you with the best service possible.