Our contract with Yodel states that if you're not in when they attempt delivery, they will leave it in a driver identified safe place or with a neighbour.


They will only attempt re-delivery if there is safe place to leave your order.


After three failed delivery attempts, Yodel will hold your parcel at the depot for you to collect for up to 7 days, if no collection is made this will then be returned to us.


If an order is left safe, with a neighbour or unable to be delivered - a card will be left to let you know.


If you need can't find your parcel, you can find out how to get in touch with us here.