Your PerfectDraft Machine comes with a 2 year manufacturer warranty from date of purchase.

If you have any issues with your machine, try the advice in our troubleshooting FAQs first.

If that still doesn't sort it, please contact us for your original purchase invoice.

You can then get in touch with Philips for machine repairs using this link.

Don't worry if your machine is outside of warranty, it can still be looked at & although it does carry a repair cost, feedback from customers tells us it's not too expensive*

If your machine is still in warranty then the model number you need is HD3720/25, if it's outside of warranty you can find this either on the machine or in the manual that came with the machine.

You will then be taken through the Philips troubleshooting section, if you can't find a useful solution in there select "No" in any of the articles in the section shown below:

Select Check Warranty in the pop up window and enter the date of purchase. 

The final step is to enter the Serial Number from your machine - which can be found on the bottom of your machine on a silver sticker.

If you need help with any of this just get in touch with one of our agents, who can guide you through the process.

You can find out how to get in touch with us here.

* in relation to purchasing a new machine