Your order

Folder for adding Your order articles

I need to amend/cancel my order, how do I let you know?
The easiest way to cancel or edit your order is to contact us by phone.  Please try to let us know about any changes as soon as possible. Our warehouse team...
Tue, 15 Mar, 2022 at 10:11 AM
What does the status of my order mean?
Our system has several statuses tracking the progress of your order. Here is all of them and what they mean - Order not yet confirmed - order is placed, a...
Wed, 16 Mar, 2022 at 10:46 AM
Which payment methods do you accept?
We take all credit and debit cards from both UK and abroad - Including American Express. These payments will be processed through Braintree. You can...
Tue, 15 Mar, 2022 at 10:35 AM
What does your packaging look like?
We get asked on a regular basis what our packaging looks like, whether this is a gift going directly to the recipient or just so you know what to look out f...
Tue, 15 Mar, 2022 at 10:50 AM
What gifting options do you offer?
Let's face it there is no better gift for a true beer lover, you are definitely in the right place! We don't offer gift wrapping, however we ...
Tue, 15 Mar, 2022 at 8:50 AM
How to Report An Order Issue
When to report an issue  Your order has been marked as delivered and you have not received the entire order Any part of your order is damaged, out of ...
Tue, 10 May, 2022 at 10:45 AM
Collecting an order from Beer Hawk
In light of the current circumstances, until further notice we will be unable to accept any walk-ins, or organise any collections or returns from our Beer H...
Tue, 15 Mar, 2022 at 10:12 AM
I need a copy of my invoice for my order. How do I go about with it?
We ship all packages along with an invoice that can be found in the box with the product.  If you need a copy of your VAT receipt, we will be more than hap...
Wed, 16 Mar, 2022 at 10:54 AM