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New support ticket
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Getting started with us
Getting in touch
How do I contact Customer Services?
Updating the details on your account
I Can't Log Into My Account - How Do I Fix This?
How to resolve password issues
What are Beer Tokens & how to earn/spend them
Reviewing the products you have received
Orders, Refunds & Returns
I need to amend/cancel my order, how do I let you know?
What does the status of my order mean?
Which payment methods do you accept?
What does your packaging look like?
What gifting options do you offer?
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Returns and Refund Policy
Returning unwanted goods for a refund
My order has arrived damaged/incomplete
Purchasing from Beer Hawk
Buying great beer from Beer Hawk
Our Terms & Conditions
Klarna - Pay in 3 Installments
Klarna - Pay Later
Shipping & Delivery
How long will the delivery take?
Is the delivery time flexible?
I've not received my order confirmation email
Our delivery promise
Areas we deliver to...
Tracking your order
Standard delivery charge
Leave safe - when you're not in for delivery
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Loyalty & Beer Tokens
Earning Beer Tokens
Reviewing purchased products
What are Beer Tokens and how do I earn them?
Refer a Friend
Redeeming Beer Tokens
How do I spend my Beer Tokens?
Viewing Your Beer Tokens
I can't see my Beer Tokens...
Gifts, Discounts and Coupons
Purchasing Gift Vouchers
Redeeming Gift Vouchers
Applying a Discount Code
Sign up for offers/promotions
How long do your promotions run for?
The promotion I've seen is not working...
What is PerfectDraft?
PerfectDraft Machine Dimensions
Cleaning your PerfectDraft Machine
PerfectDraft Machine Warranty and Repairs
My PerfectDraft Machine is making a noise
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How to store PerfectDraft kegs
How do I insert a keg into my PerfectDraft Machine?
Inserting the tube to connect my PerfectDraft keg
The keg doesn't fit in the PerfectDraft Machine
I can’t remove the tube from my PerfectDraft keg
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PerfectDraft Keg Returns
How do I return empty kegs to Beer Hawk?
How long does it take for keg return Beer Tokens to be credited?
I need more stickers for my kegs!
I want my kegs to be credited to a different account to the one I order from.
Express Credit Process
Beer Tips & Terms
I'd like some help starting my beer journey!
How important are best before dates on beer?
The beer isn't to my taste
How should I store my beer?
What is Alcohol Free/Low Alcohol beer?
Do you stock Gluten Free beer?
Do you stock Vegan beer?
How do I get my products on to Beer Hawk's site?
Can I use Beer Hawk's content?
Can I to link to Beer Hawk's website?
Information Collection & Data Security
Service related announcements
Your rights and how to exercise them