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Getting started with us
Orders and refunds
What does the status of my order mean?
I need to amend/cancel my order, how do I let you know?
I have a discount code to use, how do I apply it?
How to collect an order from Beer Hawk (Warehouse and HQ)...
What gifting options do you offer?
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Our delivery promise
Areas we deliver to...
Tracking your order
Standard delivery charge
Leave safe - when you're not in for delivery
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Purchasing Gift Vouchers
Redeeming Gift Vouchers
How do I get my products on to Beer Hawk's site?
Can I use Beer Hawk's content?
Can I to link to Beer Hawk's website?
I've noticed an issue with Beer Hawk's website...
Gifts and coupons
Your rights and how to exercise them
Discounts & Promotions
Applying a Discount Code
Sign up for offers/promotions
How long do your promotions run for?
The promotion I've seen is not working...
Beer Tips & Terms
The beer isn't to my taste
I'd like some help starting my beer journey!
How important are best before dates on beer?
How should I store my beer?
What is Alcohol Free/Low Alcohol beer?
Do you stock Gluten Free beer?
Do you stock Vegan beer?
Do you stock cider?
PerfectDraft Keg Returns
How do I return empty kegs to Beer Hawk?
How long does it take for keg return Beer Tokens to be credited?
I’ve got kegs to return right now, but no stickers. What should I do?
I need more stickers for my kegs!
I want my kegs to be credited to a different account to the one I order from.
Reporting Order Issues
How do I resolve password issues?
How do I change the details on my account?
Loyalty & Beer Tokens
Earning Beer Tokens
Reviewing purchased products
What are Beer Tokens and how do I earn them?
Redeeming Beer Tokens
How do I spend my Beer Tokens?
Viewing Your Beer Tokens
I can't see my Beer Tokens...
Orders, Refunds & Returns
My order has arrived damaged/incomplete
I'd like a refund!
Purchasing from Beer Hawk
What is PerfectDraft?
Our Terms & Conditions
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Klarna - Pay in 3 Installments
PerfectDraft Machine Warranty and Repairs
PerfectDraft Machine Dimensions
Cleaning your PerfectDraft Machine
My PerfectDraft Machine is making a noise
The temperature of my PerfectDraft Machine is incorrect
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How do I insert a keg into my Perfect Draft Machine?
How to store PerfectDraft kegs
Inserting the tube to connect my PerfectDraft keg
The keg doesn't fit in the PerfectDraft Machine
I can’t remove the tube from my PerfectDraft keg
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