Customer Support

Your account 0

Covid-19 1

• COVID-19

PDFest 2020 1

• PDFest 2020

Your order 8

• What does the status of my order mean?
• I need to amend/cancel my order, how do I let you know?
• I have a discount code to use, how do I apply it?
• How to collect an order from Beer Hawk (Warehouse and HQ)...
• What gifting options do you offer?

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Shipping FAQs 0

Delivery 8

• Our delivery promise
• Areas we deliver to...
• Tracking your order
• Standard delivery charge
• Leave safe - when you're not in for delivery

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Gift Vouchers 2

• Purchasing Gift Vouchers
• Redeeming Gift Vouchers

Website/Partnering 4

• How do I get my products on to Beer Hawk's site?
• Can I use Beer Hawk's content?
• Can I to link to Beer Hawk's website?
• I've noticed an issue with Beer Hawk's website...

Gifts 0

Coupons 0

Privacy policy 2

• Where can I find your Privacy Policy?
• Where can I find your Cookie Policy

Opt-out policy 0

Opt-out policy 0

GDPR 1

• Your rights and how to exercise them

Discount Codes 1

• Applying a Discount Code

Promotions 3

• Sign up for offers/promotions
• How long do your promotions run for?
• The promotion I've seen is not working...

Our Beer 3

• The beer isn't to my taste
• I'd like some help starting my beer journey!
• How important are best before dates on beer?

Beer Storage 1

• How should I store my beer?

Beer Styles/Terms 4

• What is Alcohol Free/Low Alcohol beer?
• Do you stock Gluten Free beer?
• Do you stock Vegan beer?
• Do you stock cider?

PerfectDraft Keg Returns 6

• How do I return empty kegs to Beer Hawk?
• How long does it take for keg return Beer Tokens to be credited?
• I’ve got kegs to return right now, but no stickers. What should I do?
• I need more stickers for my kegs!
• I want my kegs to be credited to a different account to the one I order from.

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Your Account 3

• How do I resolve password issues?
• I can't log into my account - how do I fix this?
• How do I change the details on my account?

Earning Beer Tokens 3

• Reviewing purchased products
• What are Beer Tokens and how do I earn them?
• Refer a Friend

Redeeming Beer Tokens 1

• How do I spend my Beer Tokens?

Viewing Your Beer Tokens 1

• I can't see my Beer Tokens...

Returns 3

• How do I return items to you?
• My order has arrived damaged/incomplete
• Reporting Order Issues to Beer Hawk

Refund Policy 1

• I'd like a refund!

Purchasing from Beer Hawk 6

• What is PerfectDraft?
• Our Terms & Conditions
• Beer Gifts
• New Beers
• Discovery Cases

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Klarna 2

• Klarna - Pay in 3 Installments
• Klarna - Pay Later

Homebrew 4

• What is The Grainfather Connect?
• Which homebrew kit should I choose?
• Homebrew kit DVDs
• My Big Mouth Bubbler lid doesn't seem to fit...

PerfectDraft Machines 9

• PerfectDraft Machine Warranty and Repairs
• PerfectDraft Machine Dimensions
• Cleaning your PerfectDraft Machine
• My PerfectDraft Machine is making a noise
• The temperature of my PerfectDraft Machine is incorrect

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PerfectDraft Kegs 10

• How do I insert a keg into my Perfect Draft Machine?
• How to store PerfectDraft kegs
• Inserting the tube to connect my PerfectDraft keg
• The keg doesn't fit in the PerfectDraft Machine
• I can’t remove the tube from my PerfectDraft keg

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Messenger Assistant 1

• Messenger Assistant Phrases

Craft Beer ADVENTure 6

• What is in the box?
• Is it cans or bottles?
• How will the product look when it arrives?
• When will I receive my advent calendar?
• Where can I find the dietary information?

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