Our system has several statuses tracking the progress of your order. Here is all of them and what they mean -

  • Order not yet confirmed - order is placed, and your payment is being processed
  • Order received - payment is finalised, order details are sent to our warehouse
  • Order in the warehouse - order is picked, packed and getting ready for shipment
  • With courier - order is with our courier, out to be delivered
  • Complete - order or a part of it has been delivered

If you need a hand, you can find out how to get in touch with us here.