If you have been unable to locate your delivery, the first thing to check is whether the courier has specified the safe place or neighbour they have delivered to.
There are limited options for the driver to pick on their device for safe places, so if you see a strange scan - "Front Porch" for example where you don't have one - please get in touch with us either via live chat, by creating a ticket or on 01423 525750.
If we still can't help you locate your order we will follow our lost parcel procedures, during which we ask you to complete our lost parcel form so we can provide further information to the courier.