"Lost" parcel procedure

Modified on Wed, 16 Mar 2022 at 11:19 AM

If you have been unable to locate your delivery, the first thing to check is whether the courier has specified the safe place or neighbour they have delivered to.

There are limited options for the driver to pick on their device for safe places, so if you see a strange scan - "Front Porch" for example where you don't have one - please get in touch with us.

If we still can't help you locate your order we will follow our lost parcel procedures, during which we ask you to complete our lost parcel form so we can provide further information to the courier.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us how can we improve this article!

Select atleast one of the reasons

Feedback sent

We apprciate your effort and will try to fix the article